Admin Panel - Transactions

The transaction overview is the most visited page in the Admin Panel. Unlike the Statistics, where you only find successful transactions, the transaction overview offers an overview of all payment attempts from a customer.

1. Transaction overview

The transaction overview is a table with all payment attempts from your customers. This overview therefore also includes unsuccessful transactions. In this overview you will find, among other things, the following transaction information:

• Amount
• Status
• Date / time
• Payment option used
• Customer details
• Webshop name
• Order description
• IP address

Configuration

Configure columns in table

By default, the transaction overview displays the most commonly used of the 20+ available columns. Via the 'Configuration' link Image: Configure columns in table at the bottom right of the menu, however, you can determine for yourself which columns you want to display in the table. It is also possible to move the column names here so that you can determine the order of the table yourself. Finally, at the bottom of the configuration screen you can enter the number of results that should be displayed per page.

Table with all payment attempts

View all transactions

To view all transactions, follow the steps below:

• In the Admin Panel, go to the Transactions » Total overview https://admin.pay.nl/transactions.

• The table displays the last 10 payment attempts Image: Table with all payment attempts. You can optionally change the number of results per page via the configuration link at the bottom right of the menu. Via the navigation bar below the table you can view the results on the next page.

Reversing a Transaction

Via the transaction overview, you can easily reverse paid transactions. A detailed explanation can be found here.

Availability

Below you will find within which packages the 'Transaction overview' is available.

2. Transaction Details

General transaction details

Transaction workflow

Customer details

Product details

Communication details

The transaction overview shows the most important characteristics of a transaction. To view all details of one specific transaction, click the magnifying glass icon or the EX code. A popup will then open with the following transaction details below:

General transaction details

At the top of the popup, the most important details are Image: General transaction details displayed, such as the amount, the order number, the name of the webshop and the chosen payment method. Via the 'Refund payment' link, you can directly issue a payment refund to the customer.

Authorization method

With an increasing number of payment options, such as iDEAL, Bancontact, Alipay and WeChat Payment, authorization can also take place via a QR code. Below you will find the possibilities.

• Card details entry / bank selection
• Mobile 2 APP
• QR 2 APP Payment

Transaction workflow

In the transaction workflow Image: Transaction workflow you will find the various steps a transaction has gone through. By default, this shows the date/time on which the transaction was started and on which it was paid out to the merchant via a clearing. In addition, you can also find any refunds (restitutions) here.

End user details optional

If the plugin or API you use forwards the customer details, you will find them under 'End user'. Image: Customer details

Product details optional

If the plugin or API you use forwards the product details, you will find them under 'Products'. Image: Product details

Communication details optional

If the plugin or API you use has configured a communication URL, you will find all calls related to this transaction under 'Communication information'. Image: Communication details

Availability

Below you will find within which packages the 'Transaction details' are available.

3. Other Currencies

Conversion for transactions in a different currency

PAY. is a Dutch PSP and pays out in Euro. However, with PAY. you can have consumers pay in the local currency. Received payments are converted to EUR based on the current daily exchange rate.

From your webshop you pass a currency code to our API. The payment is then displayed on the payment screen in the same currency as you offer in your webshop, so if you offer your product in USD, the payment will be displayed in USD. Any exchange rate difference between EUR and USD is for the merchant. If you start the payment in EUR and the customer pays in USD, the exchange rate difference is for the consumer.

Refund of a Transaction in a Different Currency

There are 2 options:

1. Refund in original currency: Before we send the refund to the payment option, a conversion takes place based on the daily exchange rate. If the amount in EUR is equal, the refund is sent. If the refund amount in EUR is higher after conversion, you will receive an error message. This only occurs with the payment option Credit card.More information about the maximum refund amounts per payment option can be read here. If the consumer has a payment account in a different currency, the consumer's bank will convert the payment to the original currency

2. Refund in EUR: We send the amount in EUR to the payment option. If the consumer has a payment account in a different currency, the consumer's bank will convert the payment to the original currency

4. Money Flow Involved

Transaction not received from the payment option.

Transaction received and paid out.

When you receive a transaction, we place the revenue directly in your account balance. However, we do not receive these funds directly from our payment options. Because we cannot pass on funds before they have been received, we pay them out according to the payout terms. The payout differs per payment option. An overview per payment option can be found in the Payout Speed table

From the Pioneer package onwards, it is possible to see at transaction level whether funds have been received from the (pay-after) payment option. If funds have not been received, PAY. will usually not pay out. In the Transaction information popup in the table Money flow involvedthis will be visible in the following way:

1. Transaction Not Yet Reconciled

As indicated above, PAY. only pays out funds once they have been received and verified. We call this reconciling. In the image on the right, we see a partial transaction. The VVV gift card transaction has not yet been received from the payment option and is therefore also not released. Based on the payout term, we communicate the date on which the transaction will be released. Clearing takes place according to the configured clearing frequency.

You will also see an iDEAL payment. We have received the funds from this payment option on 12-09-2025. We release the transaction on 13-09-2025. The payout takes place according to the configured clearing frequency.

2. Transaction Received/Released/Paid Through

In the image on the right, we again see a partial transaction. The VVV gift card transaction has been received, released, and paid through. The same applies to the iDEAL payment. By hovering your mouse over the question mark, an ALT tag appears containing the clearing reference in which the transaction was paid out. You can look up the clearing reference in the clearing history.

5. Refunds

Refunding a Transaction

Manage Refunds

Via the ''Transaction overview'' you can process a refund for any transaction with status PAID to your customer. If the customer details are known in our system, they will be pre-filled and you can create a refund directly. You do this by clicking the green arrow of a specific transaction in the transaction overview. As soon as you click the green symbol, a popup appears. Click ''Refund payment'' to refund the payment Image: Refunding a Transaction.

Many of our plugins also support refunds from the back-end. See the documentation of the relevant plugin.

See for a more detailed explanation: Refunding a Transaction

Check in the PAY. portal whether the option for refunding is turned on (this is not always the case)
Merchant -> Agreement -> Change agreement & options -> Search for the option Manage Refunds

6. Partial Payments

It is possible to receive partial payments via Pay.nl. This allows a customer to pay part of the amount with a gift card (see here for a complete overview of the various gift cards) and the remaining amount with another gift card or payment option. The process of a partial payment may differ depending on how the remaining payment is carried out. Here we explain a few important points:

• The customer starts their payment and enters the gift card details. We verify the details and perform an authorization on the gift card; only once the remaining payment has succeeded do we set the gift card payment to PAID and deduct the balance from the card.

• For a partial payment with a gift card and remaining payment via a pay-after option, the process is slightly different. In this case, we perform a direct capture on the gift card. If 'Direct Capture' applies to the pay-after option, we will also perform a direct capture on the remaining payment. If 'Delayed Capture' applies, a capture or release still needs to take place on the pay-after transaction.

• For a partial payment, we will cancel the transaction if no payment has been made within 30 minutes.

• For a partial payment with a pay-after option, we will automatically refund the funds to the gift card when the pay-after option is released (cancelled).

7. Filtering Transactions

Select Period

Select Filter

Select View

At the top of the transaction overview, you will find the option to search for transactions, where the following options can be used:

• Period
  

  Select the period Image: Select period for which you want to display the transactions, such as today, last 7 days, last month, a custom period, etc.

• Filter
  

  Use a filter Image: Select filter to search by a certain property such as payment method, status, amount, customer characteristic, etc. By clicking the green plus icon, you can add multiple filters. More information about filters can be found here.

• View Display As
  

  By default, all transactions are displayed in the table (screen) Image: Select view. From the Professional package onwards, however, you can also choose the 'CSV' option, which generates a CSV file with all transactions that fall within the search query.

Availability

Below you will find the available display options per package

9. Transaction Statuses

Reserved transactions

Capturing or Voiding a Transaction (Releasing)

Capturing or Voiding a Transaction (Releasing) from the Transaction Popup

For certain pay-after and credit card transactions, it is possible to create a reservation that can later be converted into a payment (capture) or into a cancelled transaction (void, also known as released)

There are 2 ways to convert a reserved transaction into a capture or a void

1. Via the overview of reserved transactions
2. Via the transaction details popup

1. Via the Overview of Reserved Transactions

• In the Admin Panel, go to the Transactions » Reservations https://admin.pay.nl/transaction/reservations.

• Under 'Open reservations' you will see an overview of all reserved transactions Image: Reserved transactions. In the options column, you can convert the transaction into a payment by clicking 'capture'. If you want to cancel the transaction, click release (void).

2. Via the Transaction Details Popup

• Via the Dashboard or the Transaction overview, you can open the transaction details popup.

• If it concerns a reservation, you will see the option at the top of the popup to capture the transaction or release it (void). Image: Capturing or Voiding a Transaction (Releasing) from the Transaction Popup

  .

A reservation can only remain open for a certain period of time. If you do not convert the transaction into a capture within the maximum reservation period, the transaction will be automatically released by default. However, it is also possible to use an autocapture after x days. Your account manager can help you set this up.

Payment options for which the capture/void action applies

9. Transaction Statuses

Status Flow

For 99% of transactions, the status PENDING is assigned when the transaction is created, followed by the status PAID if it is paid successfully, or the status CANCEL if the payment fails. However, there are also a number of other statuses used within PAY.'s platform. A complete overview can be found in the table below.

Statuses

• Status code: 100 (PAID): The payment is successful
• Status code: NEGATIVE: The payment has been cancelled or reversed
• Status code: POSITIVE: The payment is still pending, no final status is known yet
  
  

10. Success Overview

Above the table with transactions, you will see a graphical overview of successful payments Image: Success overview. These graphs show the success rates for the:

• Last 36 Hours
  

  In the bar chart on the left, one bar is equal to one hour. The bar shown is made up of cancelled, expired, and paid transactions. The blue line represents the percentage of successful transactions per hour.

• Last Day
  

  Pie chart showing the percentage of cancelled, expired, and paid transactions for the last day.

• Last Week
  

  Pie chart showing the percentage of cancelled, expired, and paid transactions for the last week

Success Overview for a Payment Option

By hovering your mouse over the graphs, you get more information. By default, the results of all transactions are displayed. However, you can also select individual payment methods in the selection box Image: Success overview for a payment option. This way, you can, for example, view the success rates for credit card payments.

Availability

Below you will find within which packages the 'success overview' is available.