My Purchase Amount Was Supposed to Be Refunded, but I Still Haven't Received It. Can You Tell Me When the Amount Will Be Back in My Account?

Refunds must be submitted by the seller. Pay has no influence over when or for what amount a refund is processed. We can only see whether the refund has already been created by the seller.

To find out whether the refund has been created, you can send a copy of the bank statement for the original payment to info@pay.nl with the following information.

-Your IBAN
-Account holder name
-Beneficiary's bank account number
-Date and time of payment
-Amount

Please clearly state what your question is, i.e., how we can help you?