end users
questions from end users
Unknown, unauthorized or incorrect payments
- I Accidentally Transferred Money to You. Could You Refund This?
- I Noticed an Amount Was Debited from My Account. I Didn't Authorize This. I'd Like My Money Refunded.
- I Made a Transfer, but I Entered the Wrong Payment Reference. Can You Change That?
- I Received a Payment from You, but I Don't Recognize This Payment. Can You Tell Me What the Payment Is For?
- I noticed an amount was debited from my account. I don't know which company or website this payment was for. Can you help me?
Payment status, processing & receipt
- Can You Confirm That My Payment Was Forwarded to the Webshop and Whether It Was Received Successfully?
- I Placed an Order with a Webshop, but the Webshop Says They Haven't Received the Payment Yet. The Money Has Already Been Debited from My Account. Can You Help Me?
- Money Was Transferred via Wie Betaalt Wat (WBW) to Settle an Account, but I Still Haven't Received the Payment. When Can I Expect the Payment?
Refunds & delays
Orders, delivery & digital products
Documentation, subscriptions & details
- I Haven't Received a Payment Confirmation. Can You Send It to Me?
- I Took Out a Subscription with a Company for Which You Collect the Payments. Can I Cancel That Subscription with You?
- I Placed an Order with a Webshop, but Haven't Received an Order Confirmation. Can You Send Me the Confirmation?
- Can You Tell Me Who This Bank Account Number Belongs To: NL35RABO0117713678?
- Can You Tell Me Who This Bank Account Number Belongs To: NL38RABO0190535792?
- Can You Tell Me Who This Bank Account Number Belongs To: NL15RABO0371066689?