Payment Methods - Paying by Phone

1. Information

With the payment option paying by phone, also known as Pay Fixed Price (PFP), you can let your customers pay a fixed amount using their phone. The visitor to your webshop pays the amount owed using their phone, after which the call is automatically disconnected.

At the moment, only Dutch customers can use this payment method, via a 090X service number with a consumer rate of € 1,- per minute.

Paying by phone is extremely well suited for micropayments (settling transactions up to € 45,-).

2. Payout

The phone payments are received via Stichting Pay.nl and are paid out to you via clearing. Please note the long release period: 25 days after the end of the month.

Net payout

A major advantage for you as a merchant of this payment method is that the costs are entirely borne by the user. Depending on the phone line used, the end user pays a surcharge per minute.

Example
You sell a product for € 10,-. Your Dutch customer calls a paid service number at € 1,- per minute from a landline. Suppose the costs for this payment method are 10%. To settle this amount, the user needs to stay on the line for 11 minutes. The costs for the user are then € 11,-. The net payout is then € 10,-.

Payout speed

Curious about your payout speed? You can easily check this via Merchant » Rates.

3. Refunds

From the Admin Panel, you can refund a payment to the end user's account.

You can carry out multiple IBAN refunds per transaction. The maximum amount that can be refunded to an end user is 100% of the original order amount + € 30,-.

External refund

From the Professional package, it is also possible to create an external refund. The external refund is not linked to the original transaction but appears as a separate refund in the Admin Panel. You will, of course, need the IBAN number and the name of the account holder.

4. Payment screen

The payment screen for paying by phone is responsive, accepts payments in euros and is available in the following languages:

• Dutch
• English

Demo

• View the payment screen for paying by phone

5. Categories

You can use the paying-by-phone payment option if your webshop / sales location falls within one of the categories below.

6. Images

If you want to display the paying-by-phone logo on your page, you can use the images below.

PNG icon        SVG icon 

PNG https://static.pay.nl/payment_profile_brands/100x100/49.png 

SVG https://static.pay.nl/payment_profile_brands/100x100/49.svg