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Resetting the Pay.Pos Access Code (en)

This article explains what to do if you forget your Pay.Pos access code and how to regain access to the app’s settings.

The access code in the Pay.Pos app is required to access certain functionalities and settings.
If you forget this code, you can still use the app for payments, but the settings and extra features will no longer be accessible.

Since the access code is set personally, Pay. has no access to it and cannot reset it remotely.

Solution

The only way to regain access to the settings is to reinstall the app and create a new access code.

Steps

  1. Remove the Pay.Pos app from your device.

  2. Reinstall the app via:

    • Google Play Store (Android)

    • Apple App Store (iOS)

    • Sunmi Store

  3. During setup, create a new access code.

Note: On PAX devices, you cannot remove the Pay.Pos app yourself. Please contact Pay at +31 88 88 666 22 and ask for the Pin department. They will assist you with resetting the application.