Pay.Pos application (en)

The tip module allows customers to add a gratuity during a transaction. You can predefine standard percentages, but customers can also enter their own amount.

Activating the tip module

1. Open the Settings menu in the Pay.Pos app.

2. Go to Terminal settings.

3. Set an access code (if not already done). This is a 5-digit code.

   • Without an access code, you cannot activate the tip module.

4. Select the Tip module.

5. Activate the module via the switch button.

6. Enter up to three default percentages customers can choose from.

During a payment, customers will see the predefined options and can either select one, enter their own amount, or continue without leaving a tip.

With DONO mode, you can easily use a device to collect donations. You can set up three predefined amounts, while also allowing customers to make a free donation with a minimum amount.

Activating DONO mode

1. Open the Settings menu in the Pay.Pos app.

2. Go to Terminal settings.

3. Set an access code (if not already done). This is a 5-digit code.

   • Without an access code, DONO mode cannot be activated.

4. Select the DONO mode.

5. Click Start to switch the terminal into donation mode.

DONO mode settings

• Define three standard amounts for customers to choose from.

• Set a minimum amount for free donations.

• Optionally add a thank-you message shown after a successful donation (default 5 seconds, adjustable).

In practice

In DONO mode, the donation screen allows customers to:

• Select one of the three predefined amounts, or

• Enter their own donation amount.

After a successful card transaction, the Pay.Pos app allows you to send a digital receipt. 

Sending a receipt

1. After the transaction, the Transaction successful screen will appear.

2. Select Open receipt.

3. The receipt for the transaction will be displayed.

4. Click Send via email.

5. Enter the customer’s email address.

6. The customer will immediately receive the receipt in their inbox.

You can also choose to start a new transaction directly from the Transaction successful screen.

When an Android device temporarily has no internet connection, transactions normally cannot be processed. With Offline mode, card transactions are stored locally and automatically processed once the device reconnects to the internet.

Note: Offline payments are only available on Android devices. This feature is not supported on iOS.

Activating offline mode

1. Open the Settings menu in the Pay.Pos app.

2. Go to Terminal settings.

3. Set an access code (if not already done). This is a 5-digit code.

   • Without an access code, offline mode cannot be enabled.

4. Enable Offline payments using the switch button at the bottom of the page.

Why is a PIN sometimes required in Pay.Pos (SoftPOS)?

With Pay.Pos on Android, a PIN is usually not required, even for higher amounts. Up to certain thresholds, the app attempts to process the transaction without additional verification.

However, the customer’s issuing bank may occasionally require extra security. In such cases, the Pay.Pos app will display a PIN entry screen. Once the PIN is entered, the transaction is retried and can be completed successfully.

Why is the keypad scrambled?

Since Pay.Pos runs on a standard Android device rather than a certified payment terminal, card schemes require an additional security measure: the scrambled keypad. This means the digits appear in a random order each time.

• Only about 4% of transactions require a PIN.

• In 98% of cases, the PIN is entered correctly on the first try.

Customers adapt quickly, and this measure increases the security of PIN entry on non-secure devices.