Payment Methods - Bank Transfer

1. Information

When your customer chooses the bank transfer payment method, we immediately and automatically redirect your customer to our payment screen. On this screen, your customer sees all the information needed to pay for the order. Once your customer has transferred the amount, it takes at least one business day before the money arrives in the account of Stichting Pay.nl. Using the unique payment reference, we can then link the order to the correct merchant and set the status to ''paid''.

Since the introduction of the SEPA standard, the term ''European transfer'' has been introduced. This is also referred to as a ''SEPA transfer'' or ''Euro payment''. With the European transfer, money can be transferred between euro accounts throughout Europe. This is made possible by the introduction of a uniform bank account number: the IBAN number.

2. Payout

Bank transfer transactions come in via Stichting Pay.nl and are paid out to you via clearing.

Payout speed

Curious about your payout speed? You can easily check this via Merchant » Rates.

3. Payment screen

The bank transfer payment screen is responsive, accepts payments in euros, and is available in the following languages:

• Dutch
• English
• German
• French
• Italian
• Spanish

Demo

• View the Bank Transfer payment screen

4. Crediting 

Processing bank transfer 

PAY. continuously checks whether bank transfers have arrived in our third-party funds account. Based on the payment reference, the payment is then linked to the transaction and your account balance is increased by the transaction amount. On average, it takes less than an hour for a payment to be processed, but this depends on the sending bank.

Sofort Banking

In 98% of cases, PAY. receives payments within 30 minutes, so you can often still ship products the same day. If you offer SOFORT Banking as well as high-risk products, we recommend only shipping products once you have received the payment. This payment option is a form of digital bank transfer that does not guarantee 100% payout. It is therefore wise to (re)consider only shipping your products once you have received the payment.

5. Non matching payment

If PAY. receives a bank transfer in its third-party funds account with an incorrect amount or payment reference, we cannot automatically link it to a transaction. In accordance with PSD2 regulations, we return this payment to the customer within 24 hours.

If the customer contacts you in the meantime, we can still link the payment to a transaction manually.

International bank transfer payment
A different procedure applies to international payments. If PAY. receives an international payment that cannot be linked to a transaction, it unfortunately cannot be refunded to the end user. If the customer contacts you, PAY. can link the payment to a transaction manually. You then have the option to still ship the product or to make a refund via your own bank account.

6. Categories

You can use the bank transfer payment option if your webshop / sales location falls into one of the categories below.

7. Images

If you want to display the bank transfer logo on your page, you can use the images below.

PNG icon	SVG icon