Your customers order their favorite item(s) and don't pay until within 14 days. With Riverty's payment service, you offer an online shopping experience that delights and builds trust. As a result, your customers order more items, more often, in your webshop, resulting in higher conversion.
Quick links to the right information
Facts
| Category | Pay later |
| Market | The Netherlands, Belgium, Germany and Austria |
| Share | In the Netherlands, 2% of online purchases are paid for via Riverty. |
| Currency | Euro |
| Payment | If accepted by Riverty, payment is guaranteed. |
| Limit | First transaction €150. After that, merchant dependent. |
| Refund | Multiple refunds per transaction possible up to 100% of the order amount + €30.00 |
| Clearing | via PAY. |
| Payout speed | Payment continues after receipt from Riverty (you arrange this yourself with Riverty) |
| Invoicing costs | via PAY. You negotiate the rates with Riverty yourself. You keep one invoice for all PAY costs. |
| Status |  Active |
| Expiration date | 4 hours |
| Payment option ID | 739 |
| 2561 | |
| Package | Available in the Pioneer , Professional , Business , and Corporate packages. |
| Surcharging | Not allowed |
| Payment screen languages | Dutch, English & French speaking, autoForward option available (no Hosted Payment Page) if all provided data is correct. |
Contact details
Contact Riverty's support department if you have questions about Riverty or how to offer this payment method in your webshop. For specific questions about an order placed via Riverty, ask your customers to contact Riverty's customer service.
| Contact | Merchants | Consumers |
| Phone number: | 020 – 7 230 230 | 020 – 7 230 270 |
| E-mail: | support@riverty.com | customercare@riverty.nl |
Limit and check
Consumers who want to check out an order via Riverty can only pay a limited amount of € 150,- the first time. For follow-up orders via Riverty, a higher limit applies (depending on the merchant).
Activation and payout
For the Riverty pay-later payment option, you need an account. Without this account, we cannot process transactions for you. Please contact Riverty via 020-7230230.
Important: we can only activate your account once our support desk has received the connection email from Riverty. Our goal is to complete the onboarding of Riverty accounts within 5 working days. If errors occur during testing, onboarding may take longer.
Once our support desk has received the connection email, they set up the connection and ensure a successful test transaction. After that, we hand over the implementation to Riverty's Support Desk. Together with you, they ensure that transactions from your platform are initiated in accordance with Riverty's terms.
Note! If you have a new webshop, or if you have created a new sales location for an existing webshop, please contact support@pay.nl. We then need to migrate the Riverty connection details to the new sales location. Only after this migration will Riverty be available again in your webshop implementation.
Switching to PAY.
The process of switching from another payment service provider to PAY. is as follows:
- The merchant submits a request to Riverty (via support@riverty.com) to switch to PAY.
- For the switch, PAY. will have the merchant sign a new contract
- Riverty will then create a new contract and also have it signed by the merchant
- Once you have signed and sent the contract, PAY.'s implementation team will create a new account and share the necessary details with the merchant
- The old account will remain active for a number of months due to potential refunds
- The account is closed after a final payout has taken place
Delayed Capturing (Riverty)
If a transaction is accepted by Riverty's credit check, its status changes to PAID. This is because PAY. sets the capturing setting for every new connection via PAY. to "Immediately after the credit check" by default. If you don't want to capture automatically and you have a Premium package, please contact PAY.'s support desk.
If you use a Professional package or higher, the following settings are available:
- Immediately (after the credit check)
This is a default setting for both Pioneer and Premium packages.
- Via a separate action (API or Admin)
-
Note:If a transaction is accepted by Riverty's credit check, its status changes to AUTHORIZE. You must capture or void (cancel) transactions yourself, manually or via our API. If you don't capture it, the authorization automatically expires after 14 days. If you want to deliver with a delay while ensuring the transaction is captured, request a change to one of the settings below.
- Automatically after 1 day
- Automatically after 2 days
- Automatically after 3 days
- Automatically after 4 days
- Automatically after 5 days
- Automatically after 6 days
- Automatically after 7 days
- Automatically after 8 days
- Automatically after 9 days
- Automatically after 10 days
- Automatically after 11 days
- Automatically after 12 days
- Automatically after 13 days
Note! you cannot change the above settings yourself in PAY.'s Admin Panel. We manage these settings for you. If you have a Premium package and want to use a different capturing setting, please contact PAY.'s support desk.
Refunds
It is possible to transfer orders directly from PAY. back to the Riverty account.
You can perform multiple refunds per transaction. The maximum amount that can be refunded to an end user is 100% of the original order amount.
External refund
From the Professional package onwards, it's also possible to create an external refund . This is not linked to the original transaction but appears as a separate refund in the Admin Panel. Naturally, you'll need the IBAN number and the account holder's name.
Payment screen
The Riverty payment screen is responsive, accepts payments in euros, and is available in the following languages:
Dutch
English
French
Optimize settings
Below you'll find an overview of the payment settings for Riverty and which packages these payment settings can be activated for.
| Settings | Pioneer | Professional | Business | Explanation | Options |
|---|---|---|---|---|---|
| Capture moment |  |
|
|
Via the capture, Rivety's authorization is converted into an actual payment obligation. This can be done immediately, within a specific time frame, or separately via the Admin or the API. | If you do not perform a capture, the payout guarantee expires (-1 is a separate action, 0: immediate, > 0: number of days). |
| Data share | |
|
|
Through the data share, you share your customer's previous payment experiences with the payment option based on an anonymous indicator (-10 to +10), allowing you to reduce fraud and increase the acceptance rate. | Do not share data. Send customer data when loading the payment options. Note: Riverty must grant permission for this during onboarding. |
| Legend | Description |
 |
Editable by the merchant. |
|
Modifiable by PAY. or Riverty. |
 |
Non-editable. |
Categories
You can use the Riverty payment option if your webshop / sales location falls into one of the categories below.
| ID | Name |
| 20 | Subscriptions (member service) |
| 73 | Car & Motorcycle (parts) |
| 21 | Baby & Kids |
| 22 | Beauty & Wellness |
| 6 | Books, Magazines & DVDs |
| 23 | Gifts & Cards |
| 52 | Consumer purchases (average order value) |
| 64 | Crowdfunding, peer-to-peer platforms for lending or paying |
| 40 | Cryptocurrency |
| 85 | Deal websites (daily offers & specials) |
| 43 | Animals & Accessories |
| 1 | Digital entertainment (adults) |
| 55 | Digital products (software, downloads) |
| 32 | Education & Training |
| 4 | Electronics |
| 46 | Only on the advice of PAY: special consumer products |
| 25 | Food & Drink |
| 26 | Fashion, Clothing & Shoes |
| 27 | Gadgets |
| 82 | Mind-altering products (legal) |
| 24 | Health |
| 28 | Charities (ANBI status) |
| 61 | Traders in precious metals and diamonds |
| 30 | Watches & Jewelry |
| 29 | Home & Interior |
| 31 | Music, Movies & Games |
| 76 | Parking including reservation |
| 34 | Toys |
| 5 | Jewelry & Accessories |
| 35 | Sports & Leisure |
| 79 | Tobacco & E-cigarettes |
| 7 | Admission tickets (ticketing) |
| 33 | Garden & Tools |
| 36 | Holidays & Travel |
| 37 | Department stores |