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Satispay

 1. Information 

Satispay is the leading mobile wallet in Italy. The network has more than 5 million active users and is accepted at ± 400,000 shops and webshops in Italy, France, Luxembourg and Germany.
The customer links their IBAN account to the app once, after which they only need to enter their mobile number in your checkout and confirm the payment in the Satispay app. The amount is credited almost instantly to your account balance

Category Wallet payments
Market Italy (+ FR, LU, DE)
Share 5 million users • 400,000 merchants
Currency EUR
Refund Full, partial & multiple up to 100%
Clearing via PAY.
Payment option ID 4146

2. Participating banks 

Satispay is bank-independent: any SEPA IBAN can be linked. In practice, >95 % of users come from the top-20 Italian banks listed below. Customers of other SEPA banks (e.g. N26, Revolut, bunq) can also use Satispay as long as the account has a personal IBAN.

  • Intesa Sanpaolo
  • UniCredit
  • Banco BPM
  • BPER Banca
  • Crédit Agricole Italia
  • Banca Monte dei Paschi di Siena
  • Banco Posta (Poste Italiane)
  • Mediobanca / CheBanca!
  • Iccrea Banca (BCC cooperatives)
  • FinecoBank
  • ING Italia
  • Banca Sella / Axerve
  • Credem
  • Banca Popolare di Bari
  • Banca Carige
  • Sparkasse – Cassa di Risparmio
  • Volksbank Alto Adige
  • Banca Popolare di Sondrio
  • Banca Marchigiana
  • Banca Ifis

3. Payment & Activation

A customer pays with Satispay by entering their mobile number and confirming the payment in the app. PAY. then calls the exchangeUrl and sets the order to Paid; the amount appears almost instantly in your account balance.

Activation
  1. Go to the Admin Panel to Manage → Sales Locations and click, at the desired location, on Edit.
  2. Check Satispay in the list Payment Options.
  3. At the bottom, click Edit

Prefer to work with code? Activate Satispay via the Transaction API or one of our SDKs.

Payout speed

Curious about your payout speed? You can easily check this via Merchant » Rates.

4. Frequently asked questions

How does my customer pay? Customer enters their mobile number → receives push in Satispay app → confirms → payment confirmed in real time.
Do I need a separate contract? No. PAY. concludes the acquiring contract; you only check Satispay for your sales location.
Can I issue refunds? Yes, full, partial, or multiple via Transactions → Refund in the Admin Panel.
Are chargebacks possible? No, Satispay payments are final. Disputes are handled through the consumer's bank.
Which currency? Euro (EUR) only.
Can I show Satispay outside Italy? Yes, provided you offer EUR; the payer must have a SEPA account and the Satispay app.
Does Satispay support subscriptions? Recurring/tokenized payments are not yet available.
What are the consumer limits? €0.50–1,000 per transaction, max. €2,000/day and €5,000/month, set by the bank.

5. Images 

If you want to display the Satispay logo on your page, you can use the images below.

PNG icon        SVG icon 

384   384

HTTP Request

 PNG https://static.pay.nl/payment_profile_brands/100x100/384.png 

 SVG https://static.pay.nl/payment_profile_brands/100x100/384.svg