Transaction Overview

The transaction overview is the most visited page in the Admin Panel. Unlike with the Statistics, where you only find successful transactions, the transaction overview provides an overview of all payment attempts by a customer.

Transaction Overview

The transaction overview is a table with all payment attempts made by your customers. This overview therefore also includes unsuccessful transactions. Among other things, you will find the following transaction information in this overview:

• Amount
• Status
• Date / Time
• Payment Option Used
• Customer Details
• Webshop Name
• Order Description
• IP Address

Configuration

Configuring Columns in the Table

By default, the transaction overview displays the most commonly used of the 20+ available columns. Via the 'Configuration' link Image: Configuring Columns in the Table at the bottom right of the menu, however, you can determine for yourself which columns you want to display in the table. It is also possible to move the column names here so that you can determine the order of the table yourself. Finally, at the bottom of the configuration screen, you can enter the number of results that should be displayed per page.

Table with All Payment Attempts

Viewing All Transactions

To be able to view all transactions, follow the steps below:

• In the Admin Panel, go to the Transactions » Overview https://admin.pay.nl/transactions tab.

• The table shows the last 10 payment attempts Image: Table with All Payment Attempts. You can, if desired, change the number of results per page via the configuration link at the bottom right of the menu. Using the navigation bar below the table, you can view the results on the next page.

Reversing a Transaction

Via the transaction overview, you can easily reverse paid transactions. A detailed explanation can be found here.

Availability

Below you will find in which packages the 'Transaction Overview' is available.

Transaction Details

General Transaction Details

Transaction Workflow

Customer Details

Product Details

Communication Details

The transaction overview shows the most important characteristics of a transaction. To view all the details of one specific transaction, click the magnifying glass icon or the EX code. A popup then opens with the transaction details below:

General Transaction Details

At the top of the popup, the most important details Image: General Transaction Details are shown, such as the amount, the order number, the name of the webshop, and the chosen payment method. Via the 'refund payment' link, you can directly reverse a payment from the popup to the customer.

Authorization Method

For an increasing number of payment options, such as iDEAL, Bancontact, Alipay, and WeChat Payment, authorization can also take place via a QR code. Below you will find the options.

• Card Details Entry / Bank Selection
• Mobile 2 APP
• QR 2 APP Payment

Transaction Workflow

In the transaction workflow Image: Transaction Workflow, you will find the various steps a transaction has gone through. By default, this shows the date / time when the transaction was started and when it was paid out to the merchant via a clearing. In addition, you can also find any refunds here.

End User Details optional

If the plugin or API you use forwards the customer details, you will find them under 'End User'. Image: Customer Details

Product Details optional

If the plugin or API you use forwards the product details, you will find them under 'Products'. Image: Product Details

Communication Details optional

If the plugin or API you use has set up a communication URL, you will find all calls related to this transaction under 'Communication Information'. Image: Communication Details

Availability

Below you will find in which packages the 'Transaction Details' are available.

Other Currencies

Conversion for Transactions in a Different Currency

PAY. is a Dutch PSP and pays out in euros. However, with Pay. you can let consumers pay in the local currency. Payments received are converted to EUR based on the current daily exchange rate.

From your webshop, you pass a currency code to our API. The payment is then displayed on the payment screen in the same currency you offer in your webshop, so if you offer your product in USD, the payment is displayed in USD. Any exchange rate difference between EUR and USD is for the merchant. If you start the payment in EUR and the customer pays in USD, the exchange rate difference is for the consumer.

Refund of a Transaction in a Different Currency

There are 2 options:

1. Refund in Original Currency: Before we send the refund to the payment option, a conversion takes place based on the daily exchange rate. If the amount in EUR is equal, the refund is sent. If the refund amount in EUR is higher after conversion, you will receive an error message. This only occurs with the payment option Credit Card. You can find more information about the maximum refund amounts per payment option here. If the consumer has a payment account in a different currency, the consumer's bank converts the payment to the original currency

2. Refund in EUR: We send the amount in EUR to the payment option. If the consumer has a payment account in a different currency, the consumer's bank converts the payment to the original currency

Cash Flow Involved

Transaction not received from the payment option.

Transaction received and paid out.

When you receive a transaction, we place the revenue directly in your account balance. However, we do not receive these funds directly from our payment options. Because we cannot pass on funds before they have come in, we pay them out according to the payout terms. The payout differs per payment option. An overview per payment option can be found in the Payout Speed table

From the Pioneer package onward, it is possible to see at the transaction level whether funds from the (pay-later) payment option have been received. If funds have not been received, PAY. will usually not pay out. In the Transaction Information popup in the Cash Flow Involved table, this will be visible as follows:

1. Transaction Not Yet Reconciled

As indicated above, PAY. only pays out funds once they have been received and checked. We call this reconciling. In the image on the right, we see a partial transaction. The VVV Cadeaukaart transaction has not yet been received from the payment option and has therefore not yet been released. Based on the payout term, we communicate the date on which the transaction will be released. Clearing takes place according to the configured Clearing Frequency.

You will also see an iDEAL payment. We have received the funds for this payment option on 12-09-2025. We release the transaction on 13-09-2025. The payout takes place according to the configured Clearing Frequency.

2. Transaction Received/Released/Paid Out

In the image on the right, we again see a partial transaction. The VVV cadeaukaart transaction has been received, released, and paid out. The same applies to the iDEAL payment. By hovering your mouse over the question mark, an ALT tag appears containing the Clearing reference under which the transaction was paid out. You can look up the Clearing reference in the Clearing History.

 

Partial Payments

It is possible to receive partial payments via Pay.nl. This allows a customer to pay part of the amount with a gift card (see here for a complete overview of the different gift cards) and the remaining amount with another gift card or payment option. The process of a partial payment can differ depending on how the remaining payment is made. Here we explain a few important points:

• The customer starts their payment and enters the gift card details. We check the details and carry out an authorization on the gift card; only once the remaining payment has succeeded do we set the gift card payment to PAID and deduct the balance from the card.

• For a partial payment with a gift card and a remaining payment via a pay-later option, the process is slightly different. In this case, we carry out a direct capture on the gift card. If 'Direct Capture' applies to the pay-later option, we will also carry out a direct capture on the remaining payment. If 'Delayed Capture' applies, a capture or release still needs to take place on the pay-later transaction.

• For a partial payment, we will cancel the transaction if no payment has been completed within 30 minutes.

• For a partial payment with a pay-later option, we will automatically refund the funds to the gift card when the pay-later option is released (cancelled).

Filtering Transactions

Select Period

Select Filter

Select View

At the top of the transaction overview, you will find the option to search for transactions, where the following options can be used:

• Period
  

  Select the period Image: Select Period for which you want to display transactions, such as today, the last 7 days, last month, a custom period, etc.

• Filter
  

  Use a filter Image: Select Filter to search on a particular property such as payment method, status, amount, customer characteristic, etc. By clicking the green plus icon, you can add multiple filters. You can find more information about filters here.

• View Display On
  

  By default, all transactions are shown in the table (screen) Image: Select View. From the Professional package onward, however, you can also choose the 'CSV' option, which generates a CSV file with all transactions that fall within the search.

Availability

Below you will find the available display options per package

 

Transaction Statuses

Reserved Transactions

Capturing or Voiding (Releasing) a Transaction

Capturing or Voiding (Releasing) a Transaction from the Transaction Popup

For certain pay-later and credit card transactions, it is possible to create a reservation that can later be converted into a payment (capture) or into a cancelled transaction (void, also referred to as released)

There are 2 ways to convert a reserved transaction into a capture or a void

1. Via the overview of reserved transactions
2. Via the transaction details popup

1. Via the Overview of Reserved Transactions

• In the Admin Panel, go to the Transactions » Reservations https://admin.pay.nl/transaction/reservations tab.

• Under 'Open Reservations' you will see an overview of all reserved transactions Image: Reserved Transactions. In the options column, you can convert the transaction into a payment by clicking 'capture'. If you want to cancel the transaction, click release (void).

2. Via the Transaction Details Popup

• Via the Dashboard or the Transaction Overview, you can open the transaction details popup.

• If it concerns a reservation, at the top of the popup you will see the option to capture or release (void) the transaction. Image: Capturing or Voiding (Releasing) a Transaction from the Transaction Popup

  .

A reservation can only remain open for a certain period of time. If you do not convert the transaction into a capture within the maximum reservation period, the transaction is automatically released by default. However, it is also possible to use an auto capture after x days. Your account manager can help you set this up.

Payment Options for Which the Capture/Void Action Applies

Transaction Statuses

Status Flow

For 99% of transactions, they receive the status PENDING when the transaction is created, and then the status PAID once it has been paid successfully, or the status CANCEL if the payment has failed. However, there are also a number of other statuses used within PAY.'s platform. A full overview can be found in the table below.

Statuses

• Status code: 100 (PAID): The payment is successful
• Status code: NEGATIVE: The payment has been cancelled or reversed
• Status code: POSITIVE: The payment is still pending, no final status is known yet
  
  

Success Overview

Above the table with transactions, you will see a graphical overview of successful payments Image: Success Overview. These graphs show the success rates for:

• Last 36 Hours
  

  In the bar chart on the left, one bar represents one hour. The bar shown is made up of cancelled, expired, and paid transactions. The blue line represents the percentage of successful transactions per hour.

• Last Day
  

  Pie chart showing the percentage of cancelled, expired, and paid transactions for the last day.

• Last Week
  

  Pie chart showing the percentage of cancelled, expired, and paid transactions for the last week

Success Overview for a Payment Option

By hovering your mouse over the graphs, you get more information. By default, the results for all transactions are shown. However, in the selection box you can also select individual payment methods Image: Success Overview for a Payment Option. This way, you can, for example, retrieve the success percentages for credit card payments.

Availability

Below you will find in which packages the 'success overview' is available.