CCV Service App Support
The CCV Service app supports technical service and malfunctions, AirViewer enables remote support.
What is the CCV Service app?
The CCV Service app is a technical application on the payment terminal used for service and maintenance actions. The app helps check and resolve technical problems with the terminal.
Among other things, the Service app can be used to read out technical data from the payment terminal and, depending on the situation, to carry out certain service actions. For example, the Service app is used to reprint a receipt when the payment status is unknown.
Only use the CCV Service app when instructed to do so or when a support representative asks you to.
More information about the Service app and the other applications on a CCV payment terminal can be found on CCV's website:
https://www.ccv.eu/nl/service-contact/direct-naar/veelgestelde-vragen/producten-en-diensten/ccvstore-het-hart-van-je-betaalautomaat
What is AirViewer?
In addition to the CCV Service app, there are other applications on the payment terminal that play an important role in the background.
AirViewer
AirViewer is used for remote support. When there is a problem with the payment terminal, a service representative can, with the customer's permission, temporarily view the terminal remotely and operate it.
For this, the customer must first give explicit permission on the terminal. During the session, the customer can see live which actions are being performed. Once the support session is complete, the AirViewer connection is disconnected again.
More information about these applications can be found on CCV's website:
CCV – apps on the payment terminal