Riverty

1. Information

With Riverty, your customers can pay for products afterwards. In other words, see first, pay later. Riverty's approach is very similar to the 'old giro payment slip'. Except in this case you have a payment guarantee and invoicing is handled entirely on your behalf. As a merchant, you therefore run no risk of not receiving your money after shipping the product.

Pay afterwards with Riverty has a threshold-lowering effect on the consumer and is rapidly growing in popularity.

2. Contact details

Contact Riverty's support department if you have questions about Riverty or how to offer this payment method in your webshop. For specific questions about an order via Riverty, you can ask your customers to contact Riverty's customer service.

3. Limit and check

Consumers who want to check out an order via Riverty can only pay a limited amount of €150 the first time. For subsequent orders via Riverty, a higher limit applies (depending on the merchant).

4. Activation and payout

To activate Riverty, tick this payment method for the relevant sales location(s) in the Pay. dashboard. We'll take care of the rest.

5. Switching to PAY.

The process for switching from another payment service provider to PAY. is as follows:

• Riverty will create a new contract, which can be signed by the merchant via Pay.
• Once you have signed and sent the contract, Pay. will set up the connection in the Pay. account
• The old account will remain active for a few months due to potential refunds
• The account is closed after a final payout has taken place

6. Delayed Capturing (Riverty)

If a transaction is accepted by Riverty's credit check, the status changes to PAID. This is because PAY. sets the capturing setting for every new connection via PAY. to "Immediately after the credit check" by default. If you don't want to capture automatically and you have a Premium package, please contact PAY.'s support desk.

If you use a Professional package or higher, the following settings are possible:

• Immediately (after the credit check)
  This is a default setting for both Pioneer and Premium packages.
• Via a separate action (API or Admin)Note:If a transaction is accepted by Riverty's credit check, the status changes to AUTHORIZE. You must capture or void (cancel) transactions yourself, either manually or via our API. If you don't capture it, the authorization automatically expires after 14 days. If you want to deliver with a delay while ensuring the transaction is captured, request a change to one of the settings below.
• Automatically after 1 day
• Automatically after 2 days
• Automatically after 3 days
• Automatically after 4 days
• Automatically after 5 days
• Automatically after 6 days
• Automatically after 7 days
• Automatically after 8 days
• Automatically after 9 days
• Automatically after 10 days
• Automatically after 11 days
• Automatically after 12 days
• Automatically after 13 days

Note:you cannot change the above settings yourself in the PAY. Admin Panel. We manage these settings for you. If you have a Premium package and want to use a different capturing setting, please contact the PAY. support desk.

7. Riverty disputes

What is going to change?

As of 1 July 2026, Riverty is changing the way disputes and suspected fraud cases are handled in order to prevent chargebacks. These changes provide more clarity and a faster, more transparent handling process.

1. Response time

Customers can report a dispute and upload supporting evidence directly via the Riverty app, for example when products have not been received. As a merchant, you then have 20 days to provide proof of delivery or other relevant evidence via the Merchant Portal. To ensure that all outstanding cases are handled quickly and fairly, fixed response deadlines have been set to prevent chargebacks with the help of Riverty Dispute Management.

2. Deadline for responding to suspected fraud cases

Customers can report an unauthorized order to Riverty and indicate that they did not make the purchase. As a merchant, you then have 14 days to provide proof of delivery via the Merchant Portal to prevent chargebacks.

3. Chargebacks are shown separately in financial overviews

Disputed transactions will from now on be included as chargebacks in the payout overviews from Pay. This makes it easier to distinguish at a glance between voluntary refunds and disputes or chargebacks submitted by customers as a result of fraud.

What qualifies as a dispute or suspected fraud case?

A dispute is filed when a customer believes that an order was not delivered or does not match what was ordered. A suspected fraud case arises when a customer reports having received an invoice for goods they claim not to have ordered. Both types of cases follow the same structured handling process via the Disputes Hub or the Suspected Fraud Hub in the Merchant Portal account.

Riverty's evaluation of performance within this framework in 2025 shows that the number of chargebacks was very low. The vast majority of merchants responded on time and provided acceptable evidence. Riverty therefore does not expect this to be a significant additional burden for most.

What should you do?

1. Make sure your (customer service) team has access to Riverty's Merchant Portal.
2. Make sure your (customer service) team is familiar with the Disputes Hub and the Suspected Fraud Hub in the Merchant Portal, where all cases and deadlines are managed.
3. Check the internal process for providing proof of delivery, so that you can respond within the set deadlines when a case is created.

8. Refunds

It is possible to refund orders directly from PAY. to the Riverty account.

You can carry out multiple refunds per transaction. The maximum amount that can be refunded to an end user is 100% of the original order amount

External refund

From Professional package onwards, it is also possible to create an external refund. This is not linked to the original transaction but appears as a separate refund in the Admin Panel. Naturally, you will need the IBAN number and the account holder's name.

9. Payment screen

The Riverty payment screen is responsive, accepts payments in euros, and is available in the following languages:

• Dutch
• English
• French

10. Categories

You can use the Riverty payment option if your webshop / sales location falls into one of the categories below.

11. Images

If you want to display the Riverty logo on your page, you can use the images below.

PNG icon       SVG icon 

 

HTTP Request

PNG https://static.pay.nl/payment_profile_brands/100x100/14.png 

SVG https://static.pay.nl/payment_profile_brands/100x100/14.svg 

12.Video 

Riverty for business
Instructional video about the transaction procedure, costs, and customer acceptance.