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Submitting Invoices

To process invoices quickly and correctly, it's important that they're submitted completely and in the right way. A careful invoicing process prevents delays and ensures payments can be made on time.

Submitting invoices correctly

Invoices must comply with applicable legal requirements and must contain enough information to be processed by our finance department. This includes, among other things:

  • The supplier's complete company details;
  • The correct invoice number and invoice date;
  • A clear description of the products or services delivered;
  • The agreed amount and the applicable VAT;
  • The correct purchase order number (if applicable);
  • The name of the contact person or department within Pay.;
  • The correct payment details.

Incomplete or incorrect invoices cannot be processed directly and will, if necessary, be returned with a request to correct them.

Invoices must be sent to: invoice@pay.nl, no other PAY email addresses may be included in the CC. 

Our details

TinTel BV / PAY.nl
Hengelosestraat 113
7514  AE Enschede
Netherlands

KvK number: 24283498
VAT number: NL807960147B01
Establishment number: 000015815617
RSIN number: 807960147
LEI: 724500NG2W3S69V8WP89

Invoice review

After receipt, every invoice is checked for, among other things:

  • Contractual agreements;
  • Accuracy of the amounts;
  • Delivery of the agreed products or services;
  • Required internal approvals;
  • Legal invoice requirements.

Only once the invoice is fully approved is it included in our payment cycle.

Payment term

When an invoice has been submitted correctly and completely, and all required approvals have been received, Pay. pays the invoice within 14 dagen of receipt.

If additional information is needed or the invoice needs to be corrected, the payment term starts once the correct and complete invoice has been received.

Prevent delays

To guarantee fast processing, we advise suppliers to:

  • Send invoices immediately after delivery or completion of the work;
  • Always include the correct reference or contact person;
  • Include any attachments or specifications directly;
  • Notify us in good time of any changes to bank account or company details.

Working together for an efficient process

A correct invoice helps both the supplier and Pay. By submitting invoices completely and carefully, we can process them efficiently and ensure that payments take place within the agreed term of 14 dagen days. This keeps our collaboration transparent, reliable, and administratively efficient.