2FA lost

Do you have a new smartphone or have you lost your smartphone and are therefore no longer able to log in with 2FA? Follow the steps below to regain access to your account. We will record this request in your Pay. contract.

1. Send an email to the Pay. Support Desk

Send a message to support@pay.nl from your registered email address requesting a reset of your 2FA.

⚠️ Please note: this email address must be registered in My.Pay as a user with at least employee rights.

After sending the email, you will automatically receive a ticket number.

2. Contact us by phone

Then call the Technical Support Desk at 088 - 88 666 22.

During the call, mention:

• That you are unable to log in due to 2FA, and
• That you have already sent an email to support@pay.nl,
• Including your ticket number.

3. Identity verification

During the phone call, we will ask you a few verification questions to verify your identity. Once your identity has been confirmed, we will disable your 2FA.

4. Reactivate 2FA

After your first successful login, you can reactivate 2FA to optimally secure your account again.