Via PAY.'s partner portal, you can easily manage your customers' accounts and add customers yourself.
There are two ways to add submerchants:
To take as much work off your customers' hands as possible and ensure a fast and smooth onboarding, we recommend making the registration as complete as possible right away. Make sure we have the correct directors and UBOs on file from the start, and request the most commonly requested documents from your customer in advance — then nothing stands in the way of a fast onboarding. The most commonly requested documents are (see also our acceptance policy):
- Copy of UBO identification
We need to have the full names and percentage interests on file - Chamber of Commerce (KVK) extract
- Business bank account
This can be done using a copy of a bank statement, a screenshot of the merchant's business banking app, or the merchant can make a one-time payment themselves via online banking
1. Important buttons
You can find your submerchant overview under the tab Manage > Submerchants. From this menu you can perform a number of actions:
-
House: once you've received access permission from your customer, this allows you to impersonate the merchant account (view and make changes).
-
Folder: use this button to download the documents submitted for this account
-
Eye: view your customer's file status (and quickly add documents as well)
See also "Uploading documents"
-
Gear: option to add extra documents
-
Wrench: quickly and easily retrieve the connection details (SL code, AT code, and API Token)
For Alliance accounts, it is not necessary to impersonate accounts. This is because this account manages all connections and also initiates transactions itself using a master token. Customers of Alliances don't need access to PAY.'s admin.
2. Manually adding a submerchant (action: partner)
https://developer.pay.nl/docs/register-your-merchants#create-a-merchant-in-the-portal
3. Adding a submerchant via API (action: partner)
https://developer.pay.nl/docs/register-your-merchants#create-a-merchant-via-the-api
4. How do I get access to the merchant account as a partner
A merchant can grant you, as a partner, access to the merchant account. To do this, they need to grant access permission once (the merchant can also revoke this at any time). To do this, your customer follows these simple steps.
5. How do I view my customer's account
Impersonating an account
Successful impersonation
| Step | Description |
|---|---|
| 1 | Go to the Manage tab and then Submerchants |
| 2 | Here you will find an overview of your submerchants. Click on the House icon to impersonate the desired account. |
| 3 | When you have been successfully impersonated, you will see "Imitation successful" and the name of the merchant account you are impersonating in the top right (next to your username). |
| 4 | To stop imitating, click the - (minus) sign in the top right, next to the Merchant name. You will then return to your own partner environment. |
Getting an error message? Contact your partner manager or our Support department via 088 88 666 22 or email support@pay.nl.
6. Document status and uploading
Viewing file status
Viewing file status and uploading documents
Merchant > Company details
Overview of outstanding documents
For successful boarding, it's important that the correct documents are provided. This applies to both the partner account and the submerchants. Think of a Chamber of Commerce (KVK) extract, UBO form, copy of identification, and a copy of a bank card/statement. You can easily support your customer with this via the partner portal.
| Step | Description |
|---|---|
| 1 | Go to the Manage tab and then Submerchants |
| 2 | Here you will find an overview of your sub-merchants. Click on the Eye to view your customer's file status. |
| 3 | If documents still need to be submitted, you will see a + next to the relevant document. You can use this button to upload the document for your client. |
Alternatively, you can also impersonate your customer (if you've been granted these rights).
| Step | Description |
|---|---|
| 1 | Go to the Manage tab and then Submerchants |
| 2 | Here you will find an overview of your sub-merchants. Click on the House icon to mimic your customer. |
| 3 | You see an overview of all outstanding documents; you can upload these via the "Do this now" button. |
7. Submerchant file status
File statuses and submitting to Pay.
After all documents for your submerchant have been added, the account can have various statuses. You can view and filter by these via Settings -> Submerchants.
| Status | Description |
|---|---|
| Registration | Submerchants that are still in the onboarding process and have not yet added everything will fall under Registration . Therefore, when creating a submerchant, it will start under Registration by default . |
| Onboarding | As soon as the submerchant has provided all mandatory documentation, the account can be submitted to Pay. Image File statuses and Submit to Pay. The account is currently not yet active but is awaiting approval from a Pay. onboarding employee. |
| Active | The account has been fully onboarded by Pay. and is now fully active. At this point, payout for the merchant is fully active and clearings can be sent. |
| Suspended | Within this overview, you will find all submerchants that were once linked to your account but have currently closed their account and can no longer log in. |
| Offboarding |
8. Activating payment methods for your customer
Impersonate your customer's account (you can read how to do this here). Then you can activate payment methods just as a merchant would do themselves.
-
In the Admin Panel, go to the tab Manage » Sales locations https://admin.pay.nl/programs/programs.
-
Choose the sales location for which you want to set up payment options by clicking the 'change' link in the options column.
-
In the 'Payment options' section, select your desired payment options by checking the checkbox next to the payment option.
-
Click the orange 'change' button at the bottom of the page to save the changes.
See also the section Activating payment methods.
PAY. uses 250+ Payment Settings to indicate your preferences. These settings are used to pass information to internal systems (such as the VERIFY module, to the various payment options, or for configuring the payment screens). You can manage certain Payment Settings yourself; others can only be configured by your partner manager or another employee. The ability to adjust PAY.'s payment technology depends on several factors:
- The package the submerchant has with us and the activated options.
- The category of the sales location.
- The type of integration (hosted solution, plugin, or other module)
- Chosen payment option
9. Credits
When you enter into a partner agreement with PAY, we make certain (pricing) agreements. You don't need to do anything further for this — we make sure the rates are set correctly.
Business Partner
Usually a fixed kickback per transaction, depending on, for example, the level of the iDEAL rate. For credit card payments, you receive a percentage of the flow (volume). At the end of the month, we calculate your credits and pay these out via a clearing to the business account number provided in your partner account.
Alliance
Has a buy rate with PAY. and invoices the costs to their own customers themselves. In principle, you therefore only receive one invoice from PAY. at the end of the month for all transactions you've processed via the Alliance account. It's also possible to deduct your own costs from your customer's account balance. In that case, we carry out a clearing of the outstanding credits on your account balance.
ISO
Works with a minimum buy rate and revenue share. PAY. invoices your customers. We then calculate the revenue share, and the ISO invoices PAY.
The contract will be uploaded as an addendum to your partner account and can be viewed under the tab Company details, then scroll to the section 'Agreement'. Here you'll find an 'Addendum' with the description 'Partner agreement' (for example).
10. Payout history of credits
Credit invoice
Overview per merchant
Under Merchant > Invoices (clearing) you'll find an overview of your clearings (payouts) and (credit) invoices.
-
Clearing history: this table shows all clearings that have already been paid out. You can not change the clearing frequency of partner credits. The configurable clearing frequencies only apply to standard (merchant) transactions.
-
Invoice history: this table shows all (credit) invoices. Here you'll find an overview of payouts per merchant (see screenshots alongside).