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Refunds Pay.Pos (en)

With card refunds, you can return a previously completed card payment directly to the customer’s payment card using the Pay.Pos app. This is also referred to as a REFUND (Card Present).

Before you can process a card refund, the following requirements must be met:

  • Pay.Pos is active on the sales location

  • Card refunds are enabled with a configured limit

  • The Pay.Pos app is set to Core Select: MULTI

NOTE: Card refunds are not supported on iOS.

Step 1 – Enable card refunds in your Pay account

  1. Log in to your Pay account

  2. Go to Settings → Sales locations

  3. Select the correct sales location where Pay.Pos is active

  4. Make sure In-Person card payments (Card Present) are enabled

  5. Enable Card refunds and set a transaction and daily limit

👉 Haven’t activated the Pay.Pos app yet?
View the activation guide here.

Step 2 – Set Core Select in the Pay.Pos app

  1. Open the Pay.Pos app

  2. Tap the three dots in the top-right corner

  3. Go to Terminal settings

  4. Select Core Select

  5. Make sure MULTI is selected

Step 3 – Process a card refund

  1. Tap the green “S” icon in the top-left corner of the Pay.Pos app

  2. Enter your access code

  3. The app switches to REFUND mode

    • 🔵 Blue R = REFUND (card refund)

    • 🟢 Green S = SALE (regular payment)

  4. Enter the amount and let the customer present their card

  5. After completion, the app automatically switches back to SALE

ℹ️ Important:
Each refund is a separate action. After every refund, the app automatically returns to SALE mode.