Support Contact Channels
Whether it's about a partnership, a technical question, or an issue with a payment, we're here for you.
Direct contact with PAY. from your dashboard
A question about a payment, transaction, or setting? Then you mainly want to move forward quickly. That's why PAY. customers can chat with us directly from the dashboard.
Help exactly when you need it
If you're working in the PAY. dashboard and run into something, you don't need to first search for contact details or a separate support channel. You simply start a chat from the dashboard and ask your question there.
That makes contacting PAY. more accessible and faster. You can explain right away what you're running into, while you're already in the right place in the dashboard.
Why chatting from the dashboard is convenient
A chat is ideal for questions where you want quick clarity. For example, when you can't find a setting, have a question about a feature, or want to know how something works.
The benefits:
- Quick contact: ask your question directly from the dashboard.
- No unnecessary searching: you don't need to go to a contact page or another channel first.
- Personal support: you have direct contact with someone who can help you further.
- Convenient while you work: you stay in the environment you're already working in.
- Faster progress: short questions can often be handled right away.
Support as part of the dashboard
Good payment solutions aren't just about technology. It's just as important that you get help quickly when you have a question.
By making chat available from the PAY. dashboard, we bring support closer to where questions arise. This makes it easier to get in touch and helps you move forward faster.
Do you have a question while working in the dashboard? Then start a chat with PAY. right away.
Is your question more extensive? Convert the chat into a ticket easily or get in touch directly with our sIs your question more extensive? Convert the chat into a ticket easily or get in touch directly with our support desk via email.
Become a Customer
| Subject | Contact/information | Accessibility/action |
|---|---|---|
| General information | Phone: +31 (0)88 88 666 66 E-mail: sales@pay.nl |
Mon – Fri, 09:00 – 17:30 For questions about Pay's services. Overview of services |
Boarding & Acceptance
| Subject | Contact/information | Accessibility/action |
|---|---|---|
| Boarding | Phone: +31 (0)88 88 666 47 E-mail: boarding@pay.nl |
Mon – Fri, 09:00 – 17:30 Do you have a question about the status of your registration? Which documents do we need? |
Support & Operations
| Subject | Contact/information | Accessibility/action |
|---|---|---|
| Support | Phone: +31 (0)88 88 666 22 E-mail: support@pay.nl |
Mon – Fri, 09:00 – 17:30 For technical questions from existing Pay. customers. To the documentation |
Transaction monitoring and fraud
| Subject | Contact/information | Accessibility/action |
|---|---|---|
| Fraud | Phone: +31 (0)88 88 666 33 E-mail: fraud@pay.nl |
Mon – Fri, 09:00 – 17:30 For questions or concerns about suspected fraud. |
I'm a consumer and I see Pay. on my bank statement
Unfortunately, you cannot reach us by phone. Read on help.pay.nl how you can get in touch with us.