Contact PAY. directly from your dashboard
Have a question about a payment, transaction or setting? You’ll want an answer quickly. That’s why PAY. customers can chat directly with our team from their dashboard.
Help exactly when you need it
If you’re working in the PAY. dashboard and run into a problem, you don’t need to look up contact details or find a separate support channel first. Simply start a chat from the dashboard and ask your question there.
This makes contacting PAY. easier and faster. You can explain the issue straight away while staying in the relevant part of the dashboard.
Why use the dashboard chat?
Chat is ideal for getting a clear answer quickly. For example, when you can’t find a setting, have a question about a feature or want to understand how a service works.
The benefits:
- Quick contact: ask your question directly from the dashboard.
- No unnecessary searching: you don’t need to visit a contact page or use another channel first.
- Personal support: you’re directly in touch with someone who can help.
- Convenient while you work: stay in the environment you’re already using.
- Faster resolution: simple questions can often be answered immediately.
Support built into your dashboard
A good payment solution is about more than technology. Getting help quickly when you have a question is just as important.
By integrating chat into the PAY. dashboard, we bring support closer to where questions arise. This makes it easier to contact us and move forward faster.
Have a question while working in the dashboard? Start a chat with PAY. straight away.
Is your question more complex? Easily turn the chat into a ticket or contact our support team directly by email.
Becoming a customer
| Subject | Contact details | Availability/action |
|---|---|---|
| General information | Phone: +31 (0)88 88 666 66 Email: sales@pay.nl |
Mon – Fri, 09:00 – 17:30 For questions about PAY.’s services. Overview of services |
Registration and acceptance
| Subject | Contact details | Availability/action |
|---|---|---|
| Registration | Phone: +31 (0)88 88 666 47 Email: boarding@pay.nl |
Mon – Fri, 09:00 – 17:30 |
Do you have a question about a document or the status of your registration?
Support and operations
| Subject | Contact details | Availability/action |
|---|---|---|
| Support | Phone: +31 (0)88 88 666 22 Email: support@pay.nl |
Mon – Fri, 09:00 – 17:30 For technical questions from existing PAY. customers. To the documentation |
Emailing us?
To help you as quickly and effectively as possible, please include as much relevant information as you can. Feel free to use the template below. Fill in what applies and leave anything you’re unsure about blank:
- Customer number (MID) or sales location (SL number):
- Your question or issue: What is happening, and what did you expect?
- Example: Such as a Order ID, date and time, or error message.
You can find out how to view your transaction details here.
Transaction monitoring and fraud
| Subject | Contact details | Availability/action |
|---|---|---|
| Fraud | Phone: +31 (0)88 88 666 33 Email: fraud@pay.nl |
Mon – Fri, 09:00 – 17:30 |
For questions or suspected fraud.
I’m a consumer and PAY. appears on my bank statement
Unfortunately, you cannot contact us by phone. Visit help.pay.nl to find out how to contact us.